Please read very carefully:
All items are shipped by freight shipping ONLY within the lower 48 states.
We provide free shipping to commercial addresses or your closest terminal for most cases except for three conditions:
1. Two post lift products require a shipping fee ($590/piece)
2. Shipping carrier may charge extra for remote area
3. Shipping carrier may charge extra for residential delivery ($90)
Other important information you should know before placing the order:
1. Customer is responsible for unloading from the truck.
2. Customer should consider Forklift and unloading dock service.
3. Customer should also be responsible for any re-delivery charges.
4. We provide liftgate service ($90)
Buyers should inspect the delivered products carefully before signing the Bill of Lading or Delivery Receipt at the time of delivery. Buyer satisfaction is assumed if no damages are noted on the delivery receipt.
Unloading
Our transportation partners have extensive experience in domestic and international shipping, and are ready to complete your transaction smoothly and seamlessly. It is the buyer’s responsibility to unload the freight at their location. Autokato/Katool Equipment will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier’s truck.
Installation
You have two options with the installation of your new equipment:
Install the new equipment yourself by following the installation section of your manual included with your purchase.
Hire a professional installer who will take care of everything for you. We can provide you with a list of local installers who will handle everything for you and your installation. The cost will be negociated by you and the installer.
Important Information About Shipping and Receiving your New Equipment:
Make sure you read all of the terms listed below before making your purchase. You can call our customer service department at 832 564 3832 if you have any questions or concerns about the terms and policies listed below.
Freight is usually shipped on a semi-trailer that may be as long as 53 feet in length. On occasion, freight is delivered via a flatbed instead.
Residential deliveries cannot be made if local ordinances or obstacles would prevent large 53-foot-long trucks from entering your area and maneuvering properly.
The driver is employed by the carrier, and any complaints about the driver or the delivery should be directed to the carrier’s customer service department.
Please be prepared to unload the equipment, as the driver is not required to unload equipment. You will need a piece of machinery that is capable of lifting and transporting 1500 to 3000 pounds (depending on which model you have ordered), such as a forklift or a backhoe.
Lift-gate deliveries are available for certain models. Please contact us at 832 564 3832 or info@autokato.com for more information.
Carriers require that equipments be removed all at once and do not allow them to be removed one piece at a time.
Carriers cannot guarantee specific delivery dates or times.
Most carriers have the ability to call 24 hours before delivery, if you request this at time of your order. Usually, carriers do charge an additional fee(s).
If any of the above causes a problem in accepting delivery, you can pick up your purchase at one of our distributor or freight warehouses. You can also have the equipment shipped to a facility at another location, which is equipped to unload for you, or ask the carrier to hold the shipment at a terminal for pick-up. You should supply this information at the time of your order, in order to avoid additional fees charged by carriers, for changes made to the shipment.
When picking up your lift at a warehouse, be advised that you will need a trailer to haul your equipment home. Be sure your trailer is of adequate size.
You have two options if your item is damaged during shipment:
Our shipments are shipped “FOB Origin”. Once the freight has been picked up by the carrier, it is officially owned by the customer. This means if there is damage to the lift during shipment, then you, the customer, will need to file all claims for damage with the carrier.
1) If there is Minor damage to the item
This option should only be chosen if there is minor cosmetic damage, or if a part is missing. In this case, you must make a note on the carrier’s freight bill, before you sign for and accept the delivery. You will need to file a freight damage claim with the carrier. The driver will be able to provide you will a customer service number for his terminal, in order to get the process started. Once the damage claim has been filed, we will provide you with the missing part(s), or the touch-up paint required, to repair cosmetic damage. The carrier will reimburse you for any additional costs for these repairs or items. At this point, if you have further questions, you can call our customer service department at 832 564 3832.
2) If there is major damage to the item
You have the option to refuse the shipment if you believe that the carrier has damaged the freight beyond a minor cosmetic repair or a simple replacement part. If you choose this option, the distributor, or Autokato, will file the damage claim against the freight company for you. Please be sure to make a copy of the freight bill and send it to our customer service department, at info@autokato.com, Be sure to include a brief explanation of all the damage you found. You can also call us at 832 564 3832 so we can help expedite the shipment of the replacement lift.
Damaged Shipments
For your own protection, inspect shipments before signing the freight bill. If a shipment is damaged, note damage on the freight bill and file a claim with the carrier immediately.
Returned Merchandise
Returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received. Any charges that may be incurred due to damaged merchandise will be deducted from credits owed. A 20% restocking fee will be charged for all returned merchandise. Autokato Equipment is not responsible for damaged equipment.